Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number, and email address
• Technical issue details submitted through our website forms
• Call recordings (if applicable, for quality assurance purposes)
• Device information shared voluntarily during support sessions
• Billing information necessary for payment processing (handled securely through third-party payment processors)

2. How We Use Your Information

Your information is used for the following purposes:

• To provide the technical support services you have requested
• To contact you regarding your service inquiry or scheduled session
• For billing and payment processing
• For service improvement and quality assurance
• To comply with legal obligations or respond to lawful requests from authorities

3. Data Protection

• We do not sell, rent, or share your personal information with third parties for marketing purposes.
• Your information is stored in secure internal systems with appropriate technical and organizational safeguards.
• Access to your data is restricted to authorized personnel only.
• We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Remote Assistance Disclosure

We take your security seriously during every remote support interaction:

• Remote assistance is conducted only with your explicit authorization. We will never access your device without your knowledge or consent.
• You remain in full control of your device at all times during any support session. You can observe everything happening on your screen and may end the session at any time.
• Support is provided through guided screen-sharing sessions or instructional assistance. We do not install software without your approval.
• We do not store passwords or record sessions without disclosure.

5. Third-Party Services

We may use trusted third-party service providers to help operate our business, including:

• Payment processors for secure transaction handling
• Website hosting and infrastructure providers
• CRM or internal systems for managing service requests

These providers are bound by their own privacy policies and are only given access to information necessary to perform their functions.

Vertex Technology Services LLC is an independent IT services provider and is not affiliated with, endorsed by, or officially associated with Google, Microsoft, Apple, Yahoo, or any other third-party brands mentioned on this website.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of future communications

To exercise any of these rights, please contact us using the information below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Phone: (708) 433-9993
• Email: support@vertextechnologyservices.com