Privacy Policy

1. Scope of This Policy

This Policy applies to information collected through:

• The Website and its forms (lead/service request forms)
• Communications you send to us (email, phone, web submissions)
• Technical data collected when you browse the Website (e.g., device data, cookies, logs)

This Policy does not apply to third-party websites or services that may be linked from our Website.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you choose to submit, which may include:

• Full name
• Email address
• Phone number
• Service request details (e.g., issue description, device/service information you type into a form)
• Any other information you voluntarily include in a message or form submission

2.2 Information Collected Automatically (Website Usage Data)

When you visit the Website, we may automatically collect certain information, such as:

• IP address
• Browser type and settings
• Device type and operating system
• Date/time of visit and pages viewed
• Referring/exit pages
• Website interactions (e.g., clicks, form starts, form submissions)
• Error logs and diagnostic data

2.3 Cookies and Similar Technologies

We may use cookies and similar technologies (such as pixels or local storage) to:

• Keep the Website functioning properly
• Remember preferences
• Measure Website performance
• Understand how users interact with pages and forms
• Improve marketing effectiveness and conversions (where applicable)

You can typically control cookies through your browser settings. Disabling cookies may affect site functionality.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery and Support

• Respond to inquiries and requests
• Provide requested services
• Communicate about your request (confirmation, scheduling, follow-ups)
• Provide customer support and service administration

3.2 Operations and Business Administration

• Maintain records of requests and communications
• Improve our Website, services, and user experience
• Train and manage internal staff and service workflows
• Monitor for fraud, abuse, or suspicious activity
• Enforce our Terms & Conditions and other agreements

3.3 Security and Compliance

• Protect the Website, systems, and customers
• Prevent unauthorized access and attacks
• Comply with legal obligations and respond to lawful requests
• Investigate disputes or claims

3.4 Marketing (Service-Related)

We may communicate with you regarding services you requested or reasonably related follow-ups. We do not represent that all communications are marketing; many are operational (e.g., scheduling, service updates).

4. Communication Consent (Phone / Email / Text)

By submitting your name, phone number, email address, or other contact details through the Website, you authorize Vertex Technology Services LLC to contact you regarding your request.

4.1 Methods of Contact

We may contact you by:

• Phone call
• Email
• Text message (SMS), if applicable

4.2 Service Partners Contacting on Behalf of Vertex

You acknowledge and agree that Vertex's authorized service partners, contractors, or representatives may use the information you submit to contact you on behalf of Vertex for purposes such as:

• Responding to your service request
• Scheduling or coordinating service
• Providing customer support
• Following up on service status or next steps

Such contacts will relate to the services you requested or reasonably related support communications.

4.3 Message and Data Rates

If text messaging is used, standard message and data rates may apply depending on your carrier and plan.

5. How We Share Information

We may share information in the following circumstances:

5.1 With Service Partners Acting on Our Behalf

We may share your information with authorized service partners, contractors, and representatives who perform services or support functions for Vertex (such as contacting you, scheduling, or assisting with service delivery). These parties may use your information only for the purpose of performing tasks on behalf of Vertex.

5.2 With Service Providers (Business Tools)

We may use third-party tools to operate our business (e.g., website hosting, form processing, email delivery, analytics). These providers may process information to provide their services to us.

5.3 Legal and Safety

We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, or legal process
• Respond to lawful requests from authorities
• Protect the rights, property, and safety of Vertex, our users, or others
• Prevent fraud, security issues, or technical problems

5.4 Business Transfers

If Vertex is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

5.5 We Do Not Sell Personal Information

Vertex does not sell your personal information to third parties.

6. Data Retention

We retain information as long as reasonably necessary to:

• Respond to and manage service requests
• Maintain business records and operational logs
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Retention periods vary depending on the type of data and operational/legal needs.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

8. Your Choices and Rights

8.1 Updating or Correcting Information

You may request correction of inaccurate personal information you previously submitted to us.

8.2 Opting Out of Non-Essential Communications

You may request that we stop contacting you for non-essential communications. Note: even if you opt out, we may still contact you for service-related or administrative messages (e.g., responding to an active request, security notices).

8.3 Cookie Controls

You can control cookies through your browser settings and, where available, opt-out mechanisms provided by analytics/advertising platforms.

8.4 Requesting Deletion

You may request deletion of your personal information, subject to legal, security, and record-keeping requirements.

To submit any request under this section, contact Vertex using the contact information in Section 12.

9. Children's Privacy

The Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take reasonable steps to remove it.

10. Third-Party Links

The Website may contain links to third-party websites. Vertex is not responsible for the content or privacy practices of third parties. We encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the "Last Updated" date changed. Your continued use of the Website after updates means you accept the revised Policy.

12. Contact

For questions about this Privacy Policy or to submit a privacy request, contact Vertex using the contact method(s) listed on our Website.

• Phone: (708) 433-9993
• Email: support@vertextechnologyservices.com