Terms & Conditions

1. Independent Service Provider

Vertex Technology Services LLC is an independent IT services provider. We are not affiliated with, endorsed by, or officially associated with Microsoft, Google, Apple, Yahoo, or any other third-party technology company. All trademarks, logos, and brand names mentioned on this website are the property of their respective owners and are used for identification purposes only.

2. Scope of Services

Our services include, but are not limited to:

• Guided technical support via phone and remote screen-sharing sessions
• Instructional assistance to help you resolve common technology issues
• Software troubleshooting, setup, and configuration

We do not provide hardware repair services unless explicitly stated and agreed upon in advance. Our support is delivered remotely unless otherwise arranged.

3. Customer Authorization & Consent

• All remote access and screen-sharing sessions require your explicit, informed consent before they begin.
• You retain full control of your device at all times and may terminate any session at your discretion.
• Services will only commence after you have authorized the technician to proceed.

4. Payment Terms

• All pricing will be clearly disclosed and agreed upon before any payment is collected.
• There are no automatic renewals or recurring charges unless explicitly stated and authorized by you in writing.
• Services begin only after customer authorization and agreement on the scope of work and associated costs.
• Payment may be collected via credit card, debit card, or other accepted payment methods through our secure third-party payment processors.

5. Refund Policy

• If a service session has not yet begun, you may request a full refund by contacting us.
• No refunds will be issued for completed service sessions unless the customer can demonstrate that the service was misrepresented or not delivered as described.
• Refund requests must be submitted within 7 days of the service date by contacting our support team.
• Each refund request will be reviewed on a case-by-case basis and processed within a reasonable timeframe.

6. Limitation of Liability

• While we make every effort to resolve your technical issues, we cannot guarantee that all problems will be resolved.
• We are not responsible for pre-existing device issues, hardware failures, data loss, or problems caused by third-party software or services.
• Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service session in question.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

7. Dispute Resolution

We are committed to resolving any concerns promptly and fairly:

• If you are unsatisfied with a service, please contact us directly before initiating a chargeback or payment dispute with your financial institution.
• By engaging our services, you agree to attempt resolution through our internal support process prior to filing any external dispute.
• Chargebacks filed without prior communication may be contested with supporting documentation, including authorization records and session logs.

8. Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of Vertex Technology Services LLC unless otherwise noted. You may not reproduce, distribute, or use our content without written permission.

9. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Illinois, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought in the courts located in the State of Illinois.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Phone: (708) 433-9993
• Email: support@vertextechnologyservices.com